At the palm oil mill where Hana worked as an Assistant Engineer, challenges were part of daily life — breakdowns, tight schedules, and workers from different backgrounds and languages.
But one thing made Hana stand out from the rest — her way of communicating with clarity and empathy.
🗣️ 1. The Problem
One morning, the boiler shutdown caused production delays. Everyone was frustrated — operators blamed maintenance, maintenance blamed production.
Confusion spread because no one knew the real issue or the next step.
Instead of joining the blame game, Hana gathered everyone under a shaded area near the control room.
She calmly said,
> “Let’s start by understanding what happened — not who’s at fault. We’re one team.”
That single sentence changed the tone of the conversation.
🔄 2. The Communication Approach
Hana practiced three key steps in her communication leadership style:
1. Clarity:
She explained the technical cause of the shutdown in simple terms — so even non-technical workers understood.
> “The steam valve stuck because of carbon build-up. We’ll clean it, inspect, and restart in two hours.”
2. Transparency:
She didn’t hide facts or make excuses. Everyone knew the plan and their role in it.
> “We’ll need extra help from the shift B team. I’ll update you every 30 minutes.”
3. Empathy:
She thanked her team for staying overtime and ensured the canteen prepared refreshments for them.
That small act spoke louder than any motivational speech.
💪 3. The Result
By evening, the system was back online — earlier than expected.
But more importantly, the team felt heard, respected, and united.
One of the senior operators said,
> “Kalau setiap shutdown ada Hana, kita tak stress. Dia jelas, tenang, dan jaga hati orang.”
From that day, Hana became known not just as an engineer — but as a communication leader who could turn pressure into teamwork.
🌟 4. Leadership Reflection
Hana learned that:
Communication is not just about speaking, but building understanding.
A leader’s tone can calm chaos or spark it.
When people feel respected, they’ll go beyond their job description.
💬 Hana’s Quote
> “Leadership bukan tentang siapa paling hebat bercakap, tapi siapa paling pandai mendengar dan menyampaikan dengan niat yang baik.”
#CommunicationLeadership #leadership #engineer #blog #blogger
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