Wednesday, 8 October 2025

🌾 Hana and the Power of Communication Leadership

At the palm oil mill where Hana worked as an Assistant Engineer, challenges were part of daily life — breakdowns, tight schedules, and workers from different backgrounds and languages.
But one thing made Hana stand out from the rest — her way of communicating with clarity and empathy.

🗣️ 1. The Problem

One morning, the boiler shutdown caused production delays. Everyone was frustrated — operators blamed maintenance, maintenance blamed production.
Confusion spread because no one knew the real issue or the next step.

Instead of joining the blame game, Hana gathered everyone under a shaded area near the control room.
She calmly said,

> “Let’s start by understanding what happened — not who’s at fault. We’re one team.”

That single sentence changed the tone of the conversation.

🔄 2. The Communication Approach

Hana practiced three key steps in her communication leadership style:

1. Clarity:
She explained the technical cause of the shutdown in simple terms — so even non-technical workers understood.

> “The steam valve stuck because of carbon build-up. We’ll clean it, inspect, and restart in two hours.”

2. Transparency:
She didn’t hide facts or make excuses. Everyone knew the plan and their role in it.

> “We’ll need extra help from the shift B team. I’ll update you every 30 minutes.”

3. Empathy:
She thanked her team for staying overtime and ensured the canteen prepared refreshments for them.
That small act spoke louder than any motivational speech.

💪 3. The Result

By evening, the system was back online — earlier than expected.
But more importantly, the team felt heard, respected, and united.

One of the senior operators said,

> “Kalau setiap shutdown ada Hana, kita tak stress. Dia jelas, tenang, dan jaga hati orang.”

From that day, Hana became known not just as an engineer — but as a communication leader who could turn pressure into teamwork.

🌟 4. Leadership Reflection

Hana learned that:

Communication is not just about speaking, but building understanding.

A leader’s tone can calm chaos or spark it.

When people feel respected, they’ll go beyond their job description.

💬 Hana’s Quote

> “Leadership bukan tentang siapa paling hebat bercakap, tapi siapa paling pandai mendengar dan menyampaikan dengan niat yang baik.”

#CommunicationLeadership #leadership #engineer #blog #blogger

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