One morning, while Hana was busy with a client meeting, an auditor visited the mill. As he waited for Hana in her office, a worker entered the room quietly. He wasn’t an engineer, operator, or chemist—he was part of the housekeeping team. He swept the floor, emptied the bins, and arranged the chairs neatly.
Curious, the auditor asked him:
“Brother, what’s your role here in this mill?”
With a smile, the man replied confidently:
“Me and Puan Hana—we produce safe and quality palm oil that supports people’s lives.”
The auditor was stunned. To him, this was more than just housekeeping—it was ownership, empowerment, and collaboration. It showed that Hana had built a culture where everyone, regardless of position, saw themselves as essential contributors to the mill’s success.
This man understood that without cleanliness and order, operations would be unsafe, accidents could happen, and product quality could be compromised. His role was not about prestige, but about giving his best every single day—because leadership is not confined to titles, but to the spirit of responsibility and contribution.
Hana knew at that moment that true leadership is about creating a sense of belonging and purpose for every person on the team. When everyone sees themselves as leaders in their own roles, extraordinary results follow.
Everyone can lead. Especially you.
Footnote
- Jarvik, R. (1985). The Jarvik Heart: The Development of the First Permanent Artificial Heart. New England Journal of Medicine.
- Kouzes, J. M., & Posner, B. Z. (2017). The Leadership Challenge. Wiley.
- Goffee, R., & Jones, G. (2006). Why Should Anyone Be Led by You? Harvard Business Review Press.
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