Stephen R. Covey once defined leadership as:
"Leadership is to communicate to another person their worth and potential so well they begin to see it in themselves." [^1]
The Challenge at the Mill
It was a critical week at the palm oil mill. The senior technician had to attend an external course, and at the same time, the sterilizer machine—a key part of the operation—was showing instability.
Normally, the senior technician would troubleshoot. But this time, Hana had to decide quickly: Who could step up?
Her choices were three young staff:
- Azri, a 23-year-old technician, hardworking but lacking confidence.
- Mira, a young process engineer, detail-oriented but doubting her own capability.
- Faizal, a mid-level operator, competent but rarely entrusted with big responsibilities.
Giving Trust
In a quick briefing, Hana asked each of them what they knew and could do. Then she concluded:
“You already know what needs to be done. The real question is—will you do it without excuses, support each other, and take full responsibility?”
They nodded with determination.
The Test Day
When the day came, Hana was away at a regional meeting. Though worried, she trusted her team.
That evening, when she returned, she was surprised to see the sterilizer running smoothly, the area clean, and her team calm. Azri had written a troubleshooting report, Mira added process notes as best practice, and Faizal ensured operators followed instructions.
Hana’s Reflection
Hana told them:
“This is why I believe in my team. You not only did the job, but you showed your real potential when trusted.”
From that day forward, her team members were never the same. Azri gained courage, Mira became more confident, and Faizal emerged as a natural leader among operators.
๐ Hana’s Lesson:
A leader does not just manage tasks—they build belief within others. With clarity, guidance, and trust, people will rise to levels you never imagined.
๐ Footnote / Rujukan
[^1]: Covey, S. R. (1990). The 7 Habits of Highly Effective People. New York: Simon & Schuster.
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