When Hana first became a young engineer in a palm oil mill, she thought success was only about competence — knowing the technical process, solving mechanical breakdowns, and hitting production targets. And she was good at it. People admired her quick problem-solving skills.
But something was missing. Some colleagues didn’t fully trust her decisions. “She’s smart,” they said, “but does she really care about us? Or just about the numbers?”
That moment pushed Hana to reflect. She remembered reading Stephen Covey’s principle:
“Trust is built on character and competence. Both are essential. One without the other is incomplete.”
So Hana began to work not just on her skills, but also on her character.
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She practiced integrity — keeping her word, no matter how small.
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She showed maturity — listening first before making bold decisions.
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She embraced an abundance mindset — sharing credit with her team instead of keeping it for herself.
Over time, her team noticed the change. They didn’t just respect her for being competent; they trusted her as a leader who had their best interest at heart.
One day, when a major equipment failure threatened to stop production, the team didn’t hesitate. They followed Hana’s lead — not only because she was skilled enough to guide them, but because they trusted her intentions. Together, they solved the crisis faster than expected.
From that day, Hana understood:
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Competence makes you effective.
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Character makes you trustworthy.
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Combined, they make you a leader worth following.
๐ Footnote:
Covey, S. R. (1989). The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change. Free Press.
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