Policy
This policy provides a positive and effective procedure to assist staff in resolving their problems and dissatisfaction.
Introduction
Grievance procedure to provide an employee a proper channel and means of addressing complaints and dissatisfactions in relation to his employment. The objective is to reach an agreement at the lowest possible
level equitably and quickly.
This procedure guides all line managers on how handle grievances.
Definition
A grievance is defined as a reasonable and legitimate complaint or dissatisfaction by an employee that brings to the attention of his immediate superior officer and which is subsequently not resolved to his satisfaction.
Purpose
The grievance procedures will ensure the following :
1. To refrain any employee from taking unilateral action with regard to any dispute
2. To resolve all differences, grievances and disputes through discussion and negotiation
3. To ensure all matters are dealt with through the proper channels in the Bank at all times
4. To refrain from coercion, intimidation, victimization and to avoid any unhealthy incidence in the Bank
Procedures
The procedures to be followed in processing any grievance concerning an individual employee shall be as follows:
STEP 1
If an individual employee has a complaint/ dissatisfaction, he may present it in the Grievance Information Form to his superior officer.
It is desirable that the grievance be presented as soon as possible.
STEP 2
If the complaint/ dissatisfaction is not resolved within a period of ten (10) working days after it has been brought up, a grievance may be deemed to have arisen. The employee concerned may refer his grievance to his next higher level of superior officer, preferably within a further period of seven (7) working days
STEP 3
If the employee still fails to obtain satisfaction within ten (10) working days on invoking step 2, he may refer his grievance in writing to Chief Human Resource Officer, preferably within a further period of seven (7) working days.
STEP 4
If the employee still fails to obtain satisfaction within ten (10) working days on invoking step 3. he may refer his grievance in writing to Managing Director/ CEO within a further period of seven (7) working days.
Extension of Time Limit
At all stages of the procedure where a time limit is specified such time limit may be extended and be mutually agreed by the employee and his superior officers.
Presentation of Grievance
As a guide, an employee must present his grievance to his immediate superior officer within seven (7) working days of the date of occurrence of the alleged grounds for complaint.
General Principles
This policy provides a positive and effective procedure to assist staff in resolving their problems and dissatisfaction.
Introduction
Grievance procedure to provide an employee a proper channel and means of addressing complaints and dissatisfactions in relation to his employment. The objective is to reach an agreement at the lowest possible
level equitably and quickly.
This procedure guides all line managers on how handle grievances.
Definition
A grievance is defined as a reasonable and legitimate complaint or dissatisfaction by an employee that brings to the attention of his immediate superior officer and which is subsequently not resolved to his satisfaction.
Purpose
The grievance procedures will ensure the following :
1. To refrain any employee from taking unilateral action with regard to any dispute
2. To resolve all differences, grievances and disputes through discussion and negotiation
3. To ensure all matters are dealt with through the proper channels in the Bank at all times
4. To refrain from coercion, intimidation, victimization and to avoid any unhealthy incidence in the Bank
Procedures
The procedures to be followed in processing any grievance concerning an individual employee shall be as follows:
STEP 1
If an individual employee has a complaint/ dissatisfaction, he may present it in the Grievance Information Form to his superior officer.
It is desirable that the grievance be presented as soon as possible.
STEP 2
If the complaint/ dissatisfaction is not resolved within a period of ten (10) working days after it has been brought up, a grievance may be deemed to have arisen. The employee concerned may refer his grievance to his next higher level of superior officer, preferably within a further period of seven (7) working days
STEP 3
If the employee still fails to obtain satisfaction within ten (10) working days on invoking step 2, he may refer his grievance in writing to Chief Human Resource Officer, preferably within a further period of seven (7) working days.
STEP 4
If the employee still fails to obtain satisfaction within ten (10) working days on invoking step 3. he may refer his grievance in writing to Managing Director/ CEO within a further period of seven (7) working days.
Extension of Time Limit
At all stages of the procedure where a time limit is specified such time limit may be extended and be mutually agreed by the employee and his superior officers.
Presentation of Grievance
As a guide, an employee must present his grievance to his immediate superior officer within seven (7) working days of the date of occurrence of the alleged grounds for complaint.
General Principles
- Grievance may arise from the terms and conditions of service or an expression of discontent or frustration on the part of the part of the employee.
- Where an employee raises a valid dissatisfaction which is illustrative of a “problem” someone in the Bank, it is important that the problem is escalated to Human Resource (HR) without delay.
- Where an employee is satisfied with the explanations or does not purse the grievance to the next stage, the grievance is considered as resolved and closed.
- HR is responsible for ensuring that the procedures comply with legal requirement and agreement to handle grievances . It would act as a point of reference to provide, guidance and support to line managers and staff.
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