- Respect the speaker’s point of view.
- Relax and remain engaged.
- Avoid passing judgment.
- Be aware of nonverbal cues; body language and gestures influence how you interpret the information you receive.
- Avoid interrupting.
- Ask clarifying questions to ensure understanding.
- Give nonverbal cues to demonstrate your interest.
- Conclude with a summary statement to demonstrate you understood what the speaker said.
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