- Active listening - Listen to understand, not to respond. Be able to restate someone's point so they say, "Yes, exactly"
- Appreciation - Validate people and make sure they feel recognized and appreciated. Don't withhold credit or try to take it for yourself
- Emotional Control - Take a step back in charged situations to maintain composure. Pause before speaking defensive
- Self-Awareness - Work to understand how your actions are perceived. If you are unsure, ask someone you trust how you're coming off.
- Adaptability - Change your approach when circumstances change. Be open to new ways when others have ideas.
- Conflict Resolution - Dont shay away from difficult situations. Lean into conflict, looking for a peaceful path forward.
- Awareness of others - Pay attention to others' reactions, body language and mood. Adjust your approach based on that feedback.
- Influence - Work to understand others' motivations and desires before pushing your own. Dont try to dictate or coerce.
- Motivation - Take initiative on your own, finding strength within. Avoid relying only on external encouragement or validation.
- Empathy - Seek to understand how a person is really feeling. Ask! don't make assumptions or project your own feelings.
- Feedback - Give and asl for direct honest feedback. Dont avoid this in an effort to be nice - keeping people in the dark is NOT nice.
- Collaboration - Work well with others, sharing info, ideas and credit. Ask about their needs, input and desires.
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