8 Principles Of Quality Management System

1. Customer Focus - depends on customers needs, requirements and strive to exceed customer expectations.
2. Leadership - unity of purpose and direction of the organisation.
3. Involvement of people - all levels
4. Process approach - more efficiently when related resources and activities are managed as a process.
5. System approach to management - effectiveness
6. Continual Improvements - permanent objective of the organisation
7. Factual approach to decision making - anaylysis of data and information
8. Mutually beneficial supply relationships - mutually beneficial relationship enhances the ability of both organisation & suppliers.