Conducting On-Site Audits; Listening

Active listening
Being a good listener as a critical job requirement for all auditors. Active listening is characterised by:

1. Involvement
2. Writing things down
3. Parapharasing

Some interesting things about listening:-

1. Hearing is not listening.
2. when we talk we only have to say something that we already know. When we listen we learn what someone else knows.
3. Listening is the first sense learnt by humans, yet is often the most difficult to master.
4. We learn to listen before we learn to talk, before we learn to write. we often write and talk than we listen!